Explanation matters: An experimental study on explainable AI
If you want to inspire customers, as an insurer you must first and foremost optimise processes - several thousand at our cooperation partner ERGO Insurance Group alone. With our Celonis Process Mining Tool, our partner has reached a new level. So convincing that we have entered into a strategic partnership. Due to inflation and other effects, costs are rising in many areas of life. This also has an impact on insurance - claims sums are climbing and insurance policies are becoming more expensive. If insurers want to remain reliable for their customers in the future, with fair prices and good service, they also need to address cost and claims ratios. With process mining, we can reconstruct and visualise every single business transaction based on the data points in the customer's IT systems. In this way, we provide insurers with a technology that enables them to reduce cost and loss ratios, align processes more closely with the customer, reduce the time to claims settlement and identify optimisation potential. Together with our partner ERGO, we have already modified 7 processes with the Celonis methodology in 2022. In 2023, the number was more than doubled. 16 processes in 9 countries, including Thailand, India, UK, Spain, Austria and Lithuania were analysed. Our partner set up its own unit. Our interim result - processes shortened by 3 days and 10 % more automation.
to Celonis
to ERGO
