troy_genius - Finance Experience with GenAI
troy_genius solves customer enquiries - automatically, in seconds, hyper-personalised, data protection-compliant, end-to-end integrated and in any language! Email is the most popular and important channel for inbound customer communication. Processing enquiries quickly is a major challenge for insurance companies, who are often chasing a backlog. Customer service resources are scarce, using standard responses is a negative and multilingual communication adds complexity. troy_genius provides the solution! Incoming customer emails are answered automatically within seconds - taking into account the rules and values of an insurance company and in a more personalised way than an agent would have been able to. In other words, greater efficiency and resource savings combined with better quality and highly personalised communication! How does troy_genius work? Incoming emails are first pseudonymised in accordance with data protection regulations by replacing personal data with placeholders. Protected in this way, the message is sent to an LLM, where the language and intention of the customer are recognised. On this basis, troy_genius formulates a highly personalised response in the customer's language and simultaneously triggers the next steps in the core system. The customer enquiry is not only processed, it is completely resolved! troy_genius is the end of standard answers and backlogs in customer service and the beginning of Finance Experience with GenAI in customer service!
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